Returns, cancellations and refunds
You can cancel any order before it is dispatched for a full refund, and return most items within the time below.
| Where you live | Return window | Who pays return shipping |
|---|---|---|
| India | 7 days from delivery | Buyer, unless the item is damaged or wrong |
| United Kingdom | 14 days from delivery (your legal right to cancel an online order) | Buyer, unless the item is damaged or wrong |
| United States, Australia | 14 days from delivery | Buyer, unless the item is damaged or wrong |
Items we cannot take back unless they arrive damaged or wrong:
- Personalised items, including personalised urns
- Earrings, for hygiene reasons
- Candles that have been lit
How to return: email reservations@homeaste.com with your order number. Send the item back unused, in its original packing. We refund to your original payment method within 7 days of receiving it. If an item arrives damaged or is not what you ordered, we pay to put it right.
Nothing in this policy limits your rights under the consumer law of your country.